smartphone
Tell us your problem/request about your mobile device and we will try to find a solution, or help other people with their problems. You don't need to sign up to post on this forum.
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Allex
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turn the device off
press both softkeys ( the 2 keys directly under the screen, used to open menu's etc. )
briefly press the power button, 1 to 1.5 sec.
keep holding down the softkeys.
after about 1 second, you should see the bootsplash screen for about 1 second,
then you a black screen with 'press 0 to restore factory defaults'
pressing '0' now will hard reset your device.
note that the hard reset takes quite a while, several minutes.
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